Vantriq Echo · Add-on module
Echo asks customers how it went — once, at the right moment, in their language — and turns the answers into scores you can act on. Unhappy answers reach your team the same day, and every score flows straight into Pulse.
Illustrative example — not client data
01How it works
Customer-satisfaction surveys in English and Urdu — after a WhatsApp chat, by QR code, link, SMS, email, kiosk or on your site — with every answer flowing straight into Pulse.
Start from a ready template for your industry, or build your own with a live preview as you go.
After a WhatsApp chat has ended, by QR code at the counter, or by link, SMS, email, kiosk or on your site.
Follow-up questions appear only when they are relevant — ask what to improve only if the answer was unhappy.
Unhappy answers alert your team, and scores land in Pulse next to the conversations they came from.
02What it does
Nineteen bilingual templates, from clinics and restaurants to real estate and retail, ready to use or adapt.
CSAT, NPS, customer effort, ratings, grids, choices, yes/no, free text and contact details.
One polite invite once a WhatsApp conversation has ended — never mid-chat, never twice, never at night.
Print a poster for the counter or run a tablet at reception, with results per location.
A low score or a complaint reaches the right person the same day, so a bad visit gets a call back.
Scores, trends and comments sit in your analytics, with exports whenever you need the raw answers.
03Where it earns its keep
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
Live analytics on every conversation: leads made and closed, time to close, busiest hours, satisfaction and what the AI resolved on its own — compared like for like, in plain English.
Explore Vantriq PulseThe core module. Answers, qualifies and books on the channel your customers already open twenty times a day — in whatever language they write in, any hour.
Explore WhatsApp AgentThe handover layer. Routes anything needing judgement to the right person with the conversation attached, and folds recurring cases into the next tuning round.
Explore Escalation DeskConnects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
No. The after-chat invite goes once per conversation, after it has gone quiet, within your sending hours — and not again for as long as you set.
Yes. Share a link, print a QR code, run a kiosk, or embed the survey on your site. Every channel feeds the same results.
Yes. Every template is bilingual, and Urdu surveys read right to left as they should.
All 17 modules
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.