Human Support · Add-on module
AI agent assist for the moments that need a person. When a conversation is handed over, Human Support makes your colleague faster: it summarises what has happened, shows who the customer is, drafts the reply in their language and puts the next action one tap away. Your colleague decides what is sent.
Illustrative example — not client data
01How it works
AI agent assist for your team. When a person takes over a chat, it hands them the summary, the customer's history and a drafted reply in the customer's language — they decide what is sent.
Anything needing judgement — a complaint, a big order, a special request — goes to the right person.
A short summary of the conversation, the customer's history and what they are asking for, before your colleague types a word.
In the customer's language and your tone, from your approved content. Your colleague edits, sends or ignores it.
The outcome is logged to your CRM, and the case feeds the next tuning round so the agent handles it next time.
02What it does
No scrolling back through forty messages to work out what the customer wants.
Drafted in English, Urdu or Roman Urdu, from your catalogue, policies and past answers.
Book the slot, send the payment link or hold the item without leaving the conversation.
Previous orders, bookings and conversations beside the chat, so nobody asks twice.
Nothing is sent to a customer from Human Support without your colleague choosing to send it.
What your people do with handed-over cases shapes the agent's next tuning round.
03Where it earns its keep
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
The handover layer. Routes anything needing judgement to the right person with the conversation attached, and folds recurring cases into the next tuning round.
Explore Escalation DeskLive analytics on every conversation: leads made and closed, time to close, busiest hours, satisfaction and what the AI resolved on its own — compared like for like, in plain English.
Explore Vantriq PulseSends the payment link inside the conversation, confirms receipt, and chases the unpaid invoice on the schedule you set.
Explore Payments AgentConnects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
No. It prepares — the summary, the draft, the action — and your colleague decides what is sent.
The Escalation Desk decides when and to whom a conversation is handed over. Human Support is the AI agent assist that helps the person who receives it.
Yes. It summarises and drafts in English, Urdu or Roman Urdu, matching the language the customer wrote in.
All 17 modules
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.