01Incoming call journey
Answer
Give callers a helpful first response
Your approved business information, tone and languages, tested before activation.
A natural voice answering incoming calls from callers in Pakistan on Pakistani business numbers, handling enquiries and appointment booking. Pakistan only; outgoing calls and international callers are outside the current service scope.
Voice · 19:05
Calling — do you have anything Saturday morning?
We do. 10:30 or 11:15 — which suits?
Appointment set · Sat 10:30
Confirmation sent by message
01How it works
From first message to done.
Answers incoming calls from callers in Pakistan on Pakistani business numbers, handles enquiries and appointment booking, and hands over where configured. Your answering shift, seat capacity and connected-minute allowance are agreed in a written quote. Pakistan only: incoming calls on local numbers.
- 01
The phone rings
Choose an 8-hour answering shift on 22 agreed days each month, in Pakistan time.
- 02
It listens and understands
Natural speech, interruptions and accents, not press-one menus.
- 03
It books and confirms
Checks availability, books, and sends a written confirmation afterwards.
- 04
Or it transfers
Routes the call to the right person with a summary of what was said.
02What it does
Built to finish the job, not just reply.
Natural voice
Speaks like a receptionist, not a phone tree.
An agreed answering shift
One simultaneous call during your agreed 8-hour shift, 22 days a month.
Same rules as chat
Uses the same content, bookings and limits as your other channels.
Written follow-up
Confirms bookings by message so nothing depends on memory.
Warm transfer
Passes the caller to a person with a summary, not a cold hand-off.
Call notes
Every call is summarised and logged against the customer.
03Where it earns its keep
The same module, tuned to your sector.
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
One brain. Modules that share it.
Add-on module
Booking Agent
Checks real availability, writes the appointment into your calendar, sends the reminder, and handles the reschedule when it comes.
Explore Booking AgentIn every plan
Escalation Desk
The handover layer. Routes anything needing judgement to the right person with the conversation attached, and folds recurring cases into the next tuning round.
Explore Escalation DeskFrom Starter
WhatsApp Agent
The core module. Answers, qualifies and books on the channel your customers already open twenty times a day — in English or Roman Urdu, any hour.
Explore WhatsApp AgentConnects to
The systems you already run
- Your business phone line
- Calendar
- CRM
- SMS or WhatsApp confirmations
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Inside the limits you set
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
Do we keep our number?
Where supported by your Pakistani carrier. Number rental, routing, domestic-only call controls and any forwarding charges are confirmed before activation.
Can callers ask for a person?
Handover is configured and tested with your team. Any carrier charge for a transfer leg is quoted separately before enabling it.
Which languages does it speak?
The languages your business needs, agreed during configuration and tested before go-live.
How do we get a quote?
Relay is a separate Pakistan-only service. We quote your setup, answering shift, seat capacity, connected-minute allowance and extra usage after reviewing your call flow and carrier. A standard seat handles one simultaneous call during an agreed 8-hour shift on 22 days each month. Availability hours are separate from connected talk minutes; unused minutes expire monthly. Your accepted quote governs charges and allowances. WhatsApp conversations and voice-note allowances remain separate.
All 17 modules
Your AI incoming call agent
Vantriq Relay
An AI call-centre agent for your Pakistani business number. Relay answers local incoming calls, handles enquiries, books appointments and hands over to your team where configured.
02Incoming call journey
Act
Turn an enquiry into the next step
Connect your calendar and CRM for bookings, lead capture and call notes within the agreed scope.
03Incoming call journey
Hand over
Keep your team in the conversation
Agree when a caller should reach a person, with carrier routing confirmed before enabling transfers.
Built around your call flow. We agree the answering shift, simultaneous-call capacity and connected-minute allowance in your written quotation. A standard seat handles one call at a time.
Local service, clear scope. Pakistani numbers and callers in Pakistan. Carrier compatibility and number routing are checked before activation. Outgoing calls and international callers are outside the current service.
Platform requirements & important information
We confirm the scope, dependencies and charges in your written quote. These notes apply to both Pakistan and Global products. Read our terms & service information for usage, confidentiality, cancellation and mandatory legal rights.
WhatsApp Business Account (WABA) & Meta requirements
Your business account
WhatsApp automation uses the WhatsApp Business Platform (API), not simply the consumer app. You need an eligible WABA, access to your business portfolio and a suitable phone number. Meta may require business verification and display-name review. Number migration or app coexistence depends on eligibility; we assess it before setup. Approval, verification badges and activation dates are not guaranteed.
Messages, consent & human support
Obtain recipient permission and honour opt-outs. Business-initiated messages require approved templates; outside the 24-hour customer-service window, approved templates are required. Provide a clear route to a person. No unsolicited bulk messaging or bypassing Meta restrictions.
Meta fees & account limits
Meta messaging charges, provider fees, taxes and currency conversion may apply in addition to your Vantriq plan unless your written quote includes them. Rates depend on destination and message category and can change. Quality ratings, customer feedback and policy enforcement can affect delivery and account limits. We cannot guarantee delivery or prevent suspension.
Data & permitted use
Your business is responsible for lawful customer data, notices and permissions. Restricted sectors and sensitive data require an eligibility review. WhatsApp and Meta are third-party trademarks; their names do not imply Vantriq is endorsed or certified by them.
AI, integrations, payments & illustrative results
Human oversight
AI can misunderstand requests or produce inaccurate answers. Review critical information, use human escalation and confirm high-impact actions. Products do not replace qualified medical, legal or financial advice.
Dependencies & scope
Capabilities depend on your plan, authorised integrations and third-party availability. Provider outages, API changes and rate limits can affect service. Delivery estimates depend on complete access and approvals. Any SLA, security commitments and responsibilities are defined in your written agreement.
Payments & demonstrations
Payments are processed by your selected payment provider and remain subject to its fees, settlement, refund and dispute rules. Vantriq does not guarantee payment approval. Demo conversations, response times and outcomes illustrate capabilities and are not promises of sales, revenue or uninterrupted availability.
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.