Vantriq Pulse · In every plan
Pulse turns the conversations your agents and your team have into a live picture of the business: leads made and closed, how long closing takes, when customers write, how satisfied they leave — and what the AI resolved without a person.
Illustrative example — not client data
01How it works
Live analytics on every conversation: leads made and closed, time to close, busiest hours, satisfaction and what the AI resolved on its own — compared like for like, in plain English.
Chats, calls and DMs from every channel are logged as they happen — no exports, no spreadsheets.
A customer who comes back next week is one returning contact, not two new ones, so your counts mean what they say.
This month so far against last month up to the same day — never a half month against a whole one.
The findings worth acting on are written out: your busiest slot, a spike, a slump, a slipping score.
02What it does
New leads, won and lost, win rate and the time it takes to close — with the funnel and the sources that convert.
A day-by-hour heatmap of when customers write, so staffing and follow-ups land at the right hour.
CSAT, NPS, resolution rate, score spread and the comments behind them — fed by Vantriq Echo.
How many conversations the agent resolved on its own, and how many it handed to a person.
Volume by channel and by agent, new versus returning contacts, and your package's pace for the month.
Day, week, month, quarter or year in your portal — and the same figures over an API for your own BI tools.
03Where it earns its keep
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
Customer-satisfaction surveys in English and Urdu — after a WhatsApp chat, by QR code, link, SMS, email, kiosk or on your site — with every answer flowing straight into Pulse.
Explore Vantriq EchoAsks the qualifying questions your sales team would ask, scores the lead, and writes it into your CRM with the full transcript attached.
Explore Lead QualifierWhat customers asked, what they abandoned and which hours cost you money — one Monday digest in plain language, not a wall of charts.
Explore Insights DigestConnects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
In the Pulse tab of your customer portal. If your plan includes API access, the same figures are available to your own systems.
No. Customers are counted, never exposed: phone numbers and session ids stay on the server, and only the counts reach the dashboard.
The Digest is a short plain-language note each Monday. Pulse is the live dashboard behind it, for whenever you want to look.
All 17 modules
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.